Quick virtual counseling, tutoring, and customer service appointments are available by an online meeting.
Get your general questions answered in 10 to 15 minutes through instant message or video chat! Students can meet with an NOCE counselor, NOCE tutor, and a StarHelp agent for a 10-15 minute Drop-In session through the virtual lobby.
- Please note that drop-in sessions are provided on a first come first serve basis.
- The virtual lobby may be closed 30 minutes early if there are a high volume of students waiting for assistance.
Academic Counseling
To schedule a longer online counseling appointment, please call the Counseling and Student Services office at 714.808.4682 or e-mail counseling@noce.edu. (Student ID is required to make an appointment, please include your student ID number and phone number when emailing.)
Counseling Drop-In Lobby Hours:
Monday: 6 p.m. – 7:30 p.m.
Tuesday: 9 a.m. – 11 a.m.
Wednesday: 6 p.m. – 7:30 p.m.
Thursday: 9 a.m. – 11 a.m.
DSS Counseling
To schedule a longer online DSS counseling appointment, please call the DSS office at 714.484.7057 or e-mail disabilitysupport@noce.edu. (Student ID is required to make an appointment, please include your student ID number and phone number when emailing.)
DSS Counseling Drop-In Lobby Hours:
Monday – Thursday: 11 a.m. – 1 p.m.
StarHelp Customer Service
Chat lobby will be live on Mondays – Fridays from 9 a.m. – 11 a.m. & 1 p.m. – 3 p.m
Message StarHelp anytime (response within 24 hours during business hours): StarHelp Cranium Cafe Direct Message (DM)
If you have questions about registering, contact our StarHelp Customer Service at 714.808.4679 or starhelp@noce.edu
Anaheim Learning Center
Students can ask questions about center hours, get help with appointments, and ask any other quick questions.
Need more information?
Please call the Anaheim Learning Center at 714.808.4583 or e-mail AnaheimLearningCenter@noce.edu. (Student ID is required to make an appointment, please include your student ID number and phone number when emailing.)
Learning Center Drop-In Lobby Hours:
Monday – Thursday: 5 p.m. – 6 p.m.
Cypress Learning Center
Students can ask questions about center hours, get help with appointments, and ask any other quick questions.
Need more information?
Please call the Cypress Learning Center at 714.808.4651 or e-mail CypressLearningCenter@noce.edu. (Student ID is required to make an appointment, please include your student ID number and phone number when emailing.)
Learning Center Drop-In Lobby Hours:
Monday – Thursday: 12:30 p.m. – 1:30 p.m.
Review the tables below to decide the best online counseling service option:
Academic Counseling
| Scheduled Counseling Appointment (In-Person, By Phone, or Online Video Meeting) | Virtual Lobby Counseling Session (By Online Video Meeting) |
|---|---|
| Student Educational Plans | For general questions that can be answered in 10 to 15 minutes |
| Academic and Career Counseling/Exploration | Information about NOCE Programs |
| Graduation Check | Support Services |
| Review Program Completion Requirements | General questions |
| Transition to College | Help schedule longer counseling appointments |
| Contact the Counseling & Student Services to schedule an appointment: Call: 714.808.4682 E-mail: counseling@noce.edu |
DSS Counseling
| Scheduled Counseling Appointment (In-Person, By Phone, or Online Video Meeting) | Virtual Lobby Counseling Session (By Online Video Meeting) |
|---|---|
| New Student DSS Intake | Program Information |
| Academic & Career Counseling/Exploration | New Student Process |
| Assistance with Accommodations | Registration Assistance |
| Learning Disability Assessment | Canvas Support |
| Mental Health Support | Community Referrals |
| Contact the DSS office to schedule an appointment: Call: 714.484.7057 E-mail disabilitysupport@noce.edu | Help schedule longer counseling appointments |
Need Help?
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How to Use The Virtual Lobby
How to Use the Virtual Lobby
Video Tutorial:
Use Academic and DSS Virtual Counseling during regular office hours for assistance by following the steps below:
1. Above, click on the virtual lobby you wish to visit using Google Chrome or Mozilla Firefox internet browsers.
2. Carefully read the Informed Consent Statement. (Select Agree to continue).
3. Log in as a current student with the NOCE Portal.
*Current student, log in with your student ID and password. OR prospective students log in with guest registration.
4. Log in as a Current Student (Canvas) or with Guest Registration
Current students:
Log in using your MyGateway student ID and password.
- Forgot your myGateway login? Reset your password.
Prospective students:
If you do not have an NOCE Student ID, log in with Guest Registration.- Create a ConexED account. You will need an active email account that you can immediately check when you register.
5. Now you are in the Virtual Lobby! Stay in the virtual lobby (waiting room) and keep your browser window open. If you close your browser, you will exit the lobby and will need to re-enter.
- Check Audio and Webcam Settings: Pre-Meeting Check
A counselor or StarHelp staff member will see you as soon as they are available!
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Privacy and Confidentiality
- For privacy and confidentiality, find a private and quiet location where you can communicate comfortably. We recommend you log in using a secure computer.
- Be sure to update your phone number and email in myGateway. You will receive instructions if there are technical difficulties, and your counselor needs to use another option for communication (i.e., Zoom or a phone call).